top of page

Privacy Policy

Last updated: April 29, 2026

Forefront Media ("we," "us," or "our") operates the website https://www.forefrontmedia.org. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, contact us, use our services, or opt in to our SMS text messaging program.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

  • Contact Information: Your name, email address, phone number, and mailing address that you voluntarily provide when filling out our contact form, sending an email, or booking a service.

  • Communications: The content of messages you send to us through our contact form, email, SMS, or phone.

  • SMS Opt-In Data: Your phone number, the date and time you opted in, the source of your opt-in (our contact form), and your consent record.

  • Automatically Collected Data: Browser type, device type, operating system, IP address, pages visited, referring website, and time spent on our site.

  • Cookies and Tracking Data: As described in the Cookies section below.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries and provide the services you request

  • To send appointment reminders and project updates

  • To communicate with you about your account, services, or projects

  • To send SMS text messages to phone numbers that have explicitly opted in

  • To improve our website, services, and customer experience

  • To comply with legal obligations and enforce our terms

  • To prevent fraud and ensure the security of our website and services

3. SMS Opt-In and Text Messaging Program

How You Opt In to Receive SMS Messages

Forefront Media operates an SMS text messaging program. To receive SMS messages from Forefront Media, you must explicitly opt in by:

  1. Visiting our contact form at https://www.forefrontmedia.org/contact

  2. Entering your phone number in the form

  3. Affirmatively checking the SMS consent checkbox (which is never pre-checked)

  4. Submitting the form

The SMS consent checkbox is optional. Checking it is not required to submit the contact form, request a quote, or receive any service from Forefront Media. Consent to receive SMS messages is not a condition of purchase.

Types of Messages You Will Receive

Once opted in, you may receive:

  • Appointment reminders and confirmations

  • Project updates and status notifications

  • Customer care responses

  • Service announcements

  • Occasional promotional offers

Message Frequency

Message frequency varies based on your engagement with our services and the status of your projects.

Message and Data Rates

Message and data rates may apply. These charges come from your mobile carrier and are not controlled by Forefront Media. Please consult your mobile service plan for details.

How to Opt Out of SMS Messages

You can opt out of SMS messages at any time by replying STOP to any text message you receive from Forefront Media. After replying STOP, you will receive one final confirmation message acknowledging your opt-out, and you will not receive any further messages from us.

How to Get Help

For help, reply HELP to any message, or contact us directly at ryan@forefrontmedia.org or 865-964-3939.

SMS Information Sharing — No Sharing Policy (CRITICAL)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data, including phone numbers and consent records, will not be shared with any third parties.

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

The phone numbers, SMS consent, and any related data collected through our SMS opt-in process are never sold, rented, leased, traded, or shared with any third parties or affiliates for any marketing, promotional, or commercial purposes.

This no-sharing policy specifically applies to:

  • Phone numbers collected through the SMS opt-in process

  • SMS consent records and opt-in timestamps

  • Any personal information associated with SMS opt-in

  • Mobile information of any kind

The only exceptions to this no-sharing rule are:

  • Subprocessors who help us deliver SMS messages (such as our SMS platform provider) and who are contractually prohibited from using your information for any purpose other than message delivery

  • When required by law, court order, or valid legal process

Age Restriction

This SMS messaging program is intended for users 18 years of age or older.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide and improve our services.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over time.

Types of Cookies We Use

We use the following categories of cookies and tracking technologies on our website:

  • Strictly Necessary Cookies: Required for the website to function properly, including security, form submission, and basic navigation. These cannot be disabled.

  • Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited, time on site, and traffic sources. We use Google Analytics for this purpose.

  • Functional Cookies: Remember your preferences (such as language or display settings) to provide a more personalized experience.

  • Advertising and Targeting Cookies: Used by advertising partners to build a profile of your interests and show you relevant ads on other sites. Where applicable, we may use the Meta Pixel (Facebook Pixel) for this purpose.

Third-Party Tracking Services

We use the following third-party tracking and analytics services:

  • Google Analytics — collects anonymized usage data; governed by Google's Privacy Policy

  • Meta Pixel / Facebook Pixel (where applicable) — measures ad performance; governed by Meta's Privacy Policy

  • GoHighLevel — our CRM and SMS messaging platform; governed by GoHighLevel's Privacy Policy

These third-party services may collect information in accordance with their own privacy policies.

How to Manage and Disable Cookies

You can manage, accept, reject, or delete cookies at any time:

  • Browser settings: Most browsers allow you to block all cookies, block third-party cookies, clear cookies, or notify you before a cookie is stored. Consult your browser's help documentation for specific instructions.

  • Google Analytics opt-out: Install the Google Analytics Opt-Out Browser Add-on.

  • Do Not Track: Our website honors browser "Do Not Track" signals where technically feasible.

Please note that disabling certain cookies may impact the functionality of our website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include encrypted data transmission (SSL/TLS), restricted access to personal data, secure password practices, and regular review of our security procedures.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you, including a copy of that information.

Right to Correction (Update Information)

You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.

Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions where we are required by law to retain it.

Right to Unsubscribe from Email

You have the right to unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly.

Right to Opt Out of SMS

You have the right to opt out of SMS messages at any time by replying STOP to any text message you receive from Forefront Media.

Right to Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format.

Right to Object or Restrict Processing

You have the right to object to or request restriction of our processing of your personal information in certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, or to update your contact information or communication preferences, please contact us at:

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Information Sharing and Third Parties

We do not sell, rent, lease, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our business (such as our CRM, SMS platform, email provider, and analytics tools). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

  • Legal Requirements: When required by law, court order, subpoena, or valid legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Important: Mobile information (including phone numbers and SMS consent data) will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at ryan@forefrontmedia.org and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Forefront Media Email: ryan@forefrontmedia.org Phone: 865-964-3939 Website: https://www.forefrontmedia.org

bottom of page